• Mikko Rindell
• 08 May, 2020

If you’ve been in business for a while, you have seen the evolution of the customer service industry over the past few years. Back in the day, companies only provided phone support, and calls were strictly limited to office hours. For a long time, it was businesses who decided how and when a customer would receive support. And most didn’t anticipate how technology was going to impact customer expectations.
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