The Benefits of Omnichannel Customer Engagement Platforms in Improving Customer Service

Giving customers reasons to stick with your brand is integral to building a thriving enterprise. There are a few different ways you can go about it, but in this post, you will see why switching to an omnichannel approach is great for your bottom line. TEI deployed the Genesys Omnichannel engagement solution and saw an increased ROI across contact center operations of 158%.
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