• Nahla Davies
• 25 Nov, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Much of this speculation revolves around how to use these innovations to enhance customer service efforts, which has become such a crucial component of organizational growth today. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach toward
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