• CRM

The next big thing in customer experience (CX) is conversational artificial intelligence (AI), which is projected to grow from $2.7 billion in 2018 to more than $11 billion by 2023. When it comes to self-service, customers want highly personalized, data-driven digital experiences, and conversational AI is poised to fill that need with advanced voice interfaces and chatbot technologies. By one prediction, over 85% of business interactions are expected to be managed without a human by 2020.
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